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Legal Terms That Cover Your Account

Using 364ace means these legal terms apply to your account, your deposits via bKash, Nagad, or Rocket, and every action you take on the platform.

Account-bound termsbKash, Nagad, Rocket scopeRegion and law dependentPolicy updates notifiedSupport available for queries

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What These Terms Actually Cover

364ace Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms set out the rules for opening and using a 364ace account — including how you fund it through bKash, Nagad, or Rocket, what we can and cannot do with your account data, and how disputes are handled. They do not replace local law. If

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the laws in your region restrict access to this type of platform, those laws take precedence and you are responsible for checking them before you proceed. When you make a deposit through bKash, Nagad, or Rocket, the transaction is recorded against your account wallet. We keep
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those records for the period required under our data retention policy. Withdrawals go back through the same wallet path you used to deposit — we do not redirect funds to a different payment channel without your request. We may update these terms. When we do, we
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notify account holders through the contact address on file. Continuing to use the platform after a notified update means you accept the revised terms. If you disagree with a change, the right step is to close your account and withdraw your balance before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL QUERY CONTACT

How to Reach Us About Policy Questions

If something in these terms is unclear, or you want to raise a concern about how your account data or wallet transactions are handled, our support team is the right first step. Queries about bKash, Nagad, or Rocket transaction records, account closures, or data requests are all handled through the same channels below.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Security and fair data handling are built into how 364ace operates — not added as an afterthought. Here is what that looks like in practice for your account.

Account Security

Account access is protected by password and OTP verification. We do not share login credentials with third parties and you should never share your PIN with anyone.

Data Retention

We keep account and transaction records — including bKash, Nagad, and Rocket deposit histories — for the period required by our internal policy and applicable data rules.

Cookie Use

We use cookies to keep your session active and to remember account preferences. You can manage cookie settings through your browser, though some features need them to work.

Data Request Rights

You can request a copy of the data we hold on your account, or ask for corrections, by contacting support with your account ID and the specific data you are asking about.

Common Questions About Our Terms

Quick answers to what people actually ask when they land on this page.

Access depends on whether your region is supported and whether local law permits it. Check your local regulations before opening an account — we do not make that determination for you.

Transaction records from bKash, Nagad, and Rocket deposits are retained for the period our data policy requires, even after account closure. You can request a copy before you close.

Yes. Contact support with your account ID and specify what data you want. We will respond through the contact address tied to your account within the timeframe our policy sets.

We notify account holders at the contact address on file when terms are updated. The effective date is included in that notice so you know how long you have to review the changes.

You have the right to close your account and withdraw your balance before the updated terms take effect. Continuing to use the platform after the effective date counts as acceptance.

Raise a dispute through our support channels first. For wallet-side issues — a Rocket or Nagad transfer that shows as sent but not credited — include the transaction reference number.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Legal Terms That Cover Your Account

How to Reach Us About Policy Questions

How We Handle Your Data and Account

Account Security

Data Retention

Cookie Use

Data Request Rights

Common Questions About Our Terms

01 Do these terms apply to me if I am in Bangladesh?

02 What happens to my bKash or Nagad deposit records if I close my account?

03 Can I request the personal data 364ace holds on me?

04 How will I know if the terms change?

05 What if I disagree with an updated policy?

06 Who handles disputes about transactions through Rocket or other local wallets?

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