Reference

Terms and Conditions for Using 364ace

These terms set out the rules for your account, your deposits and withdrawals, and how we handle disputes. Access and eligibility depend on your local law and the region you are in — please read this before you open an account or make a…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWithdrawal rules included
364ace Terms and Conditions for Using 364ace
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights

Account Verification

We verify your account before processing your first withdrawal. This means confirming your payment method — bKash, Nagad, or Rocket — matches the account holder name you registered with.

Data Retention

We keep your account records, transaction logs, and communication history for as long as your account is active and for a period after closure as required by applicable rules in your region.

Requesting Changes

To update your registered payment method or account details, contact support through live chat or email. Changes to payment wallets require re-verification before the next withdrawal is processed.

Dispute Process

If you believe a transaction or account decision was made in error, raise it with support within 30 days. We review the account log and payment records and respond with a written outcome.

REACH OUR TEAM

Contact Us About These Terms

Live Chat Reach our support team directly through the live chat window in your account. Available for account and payment queries including bKash, Nagad, and Rocket transactions.
Email Support Send a detailed query to our support address for non-urgent terms questions, account review requests, or written confirmation of any policy point.
Account Help Centre Your account settings page has a dedicated help section covering common terms questions, payment rules, and how to request a review of a transaction or decision.

Common Questions About Our Terms

These are the questions we see most often about how our terms work in practice — account rules, payment conditions, and what to do if something is unclear.

Yes. The same account terms apply regardless of which local wallet you use. bKash, Nagad, and Rocket deposits are all subject to our payment rules and the payment provider's own conditions.

We post all updates on this page before they take effect. Continuing to use your account after the update date means you have accepted the revised terms. We do not apply changes retroactively.

Access depends on your local law and eligible regions. If your region becomes restricted after you open an account, we will contact you about your balance and account status before any action is taken.

Contact support via live chat or email to request account closure. Your remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet after verification is confirmed.

Raise it with support within 30 days of the transaction date. Share your account ID and the transaction reference. We check the payment log and send you a written response with the outcome.

You must meet the eligibility criteria set out in these terms and comply with the laws of your region. We do not accept accounts from regions where access to this platform is prohibited by local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.